Day one, redesigned

The brief

New starters were arriving to missing laptops, no building access and a manager in back-to-back meetings. First impressions were costing us.

What I did

• Wrote a two-week pre-start checklist shared between People, IT and the hiring manager.
• Designed a welcome kit — laptop, keycard, notebook, a small plant and a handwritten note.
• Built a first-week schedule template so every new hire had lunch, a buddy and a tour booked.
• Added a 30-day check-in survey and reviewed the results every quarter.

The outcome

New-hire satisfaction rose to 4.8 out of 5, and day-one IT tickets dropped by 70%. Managers started asking to "borrow" the checklist for their own teams.